Legal
Privacy Policy
1. Information We Collect
AlarmDD is operated by Mela Roo, Inc., 201 Rue Beauregard, Ste 202, Lafayette, Louisiana 70508, USA. Privacy and deletion requests may be sent to privacy@alarmdd.com.
AlarmDD collects information needed to verify phones, deliver reminders, operate billing, prevent abuse, and provide customer care.
- Phone numbers, verification status, one-time-code activity, and phone-login identifiers.
- SMS opt-in consent text, consent version, consent timestamp, IP address, and user-agent evidence.
- Reminder text, reminder schedules, delivery status, inbound commands, and SMS metadata.
- Billing status and Stripe identifiers, such as customer, checkout, invoice, subscription, payment intent, and saved payment method identifiers.
- Support emails, abuse reports, security signals, rate-limit records, and operational logs.
2. How We Use Information
We use information to verify phone ownership, send verification texts, deliver reminder texts, process CANCEL, START, HELP, DONE, SNOOZE, LIST, standard carrier opt-out words, and other reminder commands, process billing, enforce usage limits, troubleshoot failures, protect the service, and answer support requests.
3. SMS Opt-In Sharing
AlarmDD does not sell, rent, or share mobile numbers or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.
We may share information with service providers only as needed to operate AlarmDD, including sending SMS messages, processing payments, hosting the service, preventing abuse, and providing customer care. These providers are not permitted to use SMS opt-in consent for their own marketing.
4. Service Providers
AlarmDD may use SMS providers such as Telnyx or Twilio, payment processors such as Stripe, hosting and security providers such as Cloudflare, email providers, analytics or logging tools, and customer support tools. Payment card details are handled by Stripe and are not stored directly by AlarmDD.
5. Retention
We keep personal information only as long as needed to operate AlarmDD, deliver reminders, maintain billing records, document SMS consent, process opt-out, HELP, and other required commands, prevent fraud and abuse, meet carrier and legal obligations, resolve disputes, and provide customer care.
Reminder content and reminder schedules are deleted or de-identified after they have served their operational purpose, unless we need a limited record for security, billing, abuse prevention, carrier compliance, legal obligations, or dispute handling. We do not keep reminder text just to build advertising profiles.
Some records must last longer than a single reminder. For example, SMS opt-in proof, opt-out and HELP records, payment records, abuse-prevention records, and legal or accounting records may be retained after account closure when needed to honor your choices, prove consent, prevent unwanted messages, or comply with law and carrier rules.
6. Deletion Requests
You can contact privacy@alarmdd.com to request deletion of personal information associated with your phone number. We will delete or de-identify information we no longer need, subject to records we must keep for billing, security, fraud prevention, SMS compliance, carrier requirements, legal obligations, or dispute handling.
Replying UNSUBSCRIBE stops all messages for that phone number. Stopping messages does not immediately erase every required compliance record, because we may need to remember that the number opted out so we do not text it again. Standard carrier opt-out words are also honored.
7. Your Choices
- Reply UNSUBSCRIBE to stop all messages for a phone number.
- Reply HELP for help instructions.
- Contact privacy@alarmdd.com for access, deletion, or privacy requests.
- Contact support@alarmdd.com for account help or customer care.
8. Security And Encryption
AlarmDD uses technical and operational safeguards such as encryption in transit, encryption at rest where supported by our databases, storage systems, and service providers, access controls, rate limits, provider signature verification, and monitoring. Payment card details are handled by Stripe and are not stored directly by AlarmDD.
Access to production data is limited to people and systems that need it to operate, secure, support, or improve the service. No internet or SMS service can guarantee perfect security.
9. Children
AlarmDD is not intended for children under 13. Do not use AlarmDD if you are not old enough to enter into these terms or provide consent for text messages in your jurisdiction.
10. Changes
We may update this Privacy Policy as the service, carrier requirements, or legal obligations change. The updated date above shows the latest version.
11. Contact
Privacy questions and deletion requests: privacy@alarmdd.com. Legal notices: legal@alarmdd.com. Customer care or abuse reports: support@alarmdd.com.